Accessing the documentation
Use your Avanoo platform access to reach the right customer documentation.
Customer documentation is connected to your Avanoo organization. The content you see can depend on your organization’s lifecycle stage and enabled capabilities.
Customer administrators
Sign in to the Avanoo platform with your existing organization account, then open the documentation link from the platform. The documentation session uses the same identity as the platform; you should not need a second documentation password.
Implementation partners and MSPs
If an implementation partner needs deployment or integration guidance, invite them to the relevant Avanoo organization through the platform. This gives them the correct scope without sending organization-specific deployment material as an offline package.
Any signed-in platform user can also generate a one-time guest documentation link from Help → Share documentation link. Send that URL to a technician who does not yet have platform access. Treat the link like a credential: use it only for the intended engagement and do not forward it.
If a guide is missing
A missing page can mean that:
- your organization is not entitled to the capability;
- the guide is only available during onboarding; or
- your administrator has not provisioned the required access yet.
If the guide is still unavailable, contact your Avanoo administrator through the platform.